How Do I Create an Account?
Simply click the "Login" button located in the top right corner of our homepage and select "Create Your Account". You also have the option to create an account during the checkout process.
Do I Have to Create an Account to Shop with you?
No. However, by registering you are able to easily view your order history and tracking details as well as save your information for quick checkout in the future.
How Can I Subscribe to Emails?
To sign up for email updates and receive access to our exclusive promotions and deals, please enter your email address at the bottom of The Franklin Mint website.
How Do I Stop Receiving Emails?
To unsubscribe from emails, select the “unsubscribe” option at the bottom of the email sent from The Franklin Mint.
How Do I Place an Order?
We offer two secure ordering methods so that you can choose the option that works best for you.
Due to the impact of COVID-19, associated safety measures, and the recent increased order volume, there may be temporary delays beyond our standard shipping times.
If your order says that it is “in process,” it means we are fulfilling your order, and it has not been sent to UPS.
Once UPS receives the order, you will receive tracking info. Your order can be tracked in your account page.
Can I cancel my order?
We strive to have all orders picked, packed, and shipped as quickly as possible because we know you can't wait to receive it! So, we start processing the moment you click 'Place Order'. With that in mind, once your order is placed, we are not able to cancel or change your order. Please see the return policy for additional information if a return is still needed.
Updating Orders Before Shipping
Before an item has shipped, please email our Customer Support Department at Support@franklinmint.com.
Updating Orders in Transit
Once an item has shipped, a few extra steps are required to make adjustments. Unfortunately, items already in transit cannot be expedited.
If you have a UPS tracking number, you can update your order through UPS My Choice. This gives you the ability to:
- Hold or delay packages
- Pick up from a local FedEx or UPS location
- Deliver to another address
- Delivery on another day
- Schedule a delivery window
Sign for packages online
How Do I Know if my order went through?
After your order is completed, you will be sent a confirmation email to the email address provided. Included will be an order number – this is your reference number in case you have any questions about your order. Please review the order summary to confirm your order information is correct and save the email as a receipt of your purchase. If you don’t receive a copy, check your junk mail first and then check My Account or contact us.
Why haven’t I received an email about my order?
There are usually two reasons: you may have an outdated email address on file, or you may have a spam blocker filtering email from us. Make sure to keep your user information current and try turning off any spam blockers that may be preventing our messages from getting to you.
What do I do if something on my order is missing or damaged?
Please contact a Franklin Mint Customer Support Agent right away! Click here to view our Returns Policy and instructions.
Pier1 must receive all returns and exchanges, including the replacement of missing or damaged items, within 30 days of the purchase date listed on your receipt.
Why doesn’t UPS recognize my tracking number?
UPS.com will not recognize your tracking number until approximately 24 hours after your order has shipped. This is the time needed for UPS's online tracking system to update. Try tracking your package again the following day and follow it to your front door!
I ordered a "Pre-Sale" item, how long will it take for me to receive my order?
Pre-sale items allow you to place a hold on items before they actually make it into inventory. These items won’t ship until after they become available. Please note, that the projected release dates on some pre-sale items may vary due to limited availability and increased safety measures during production. If you’re curious about the projected ship date of a specific item, feel free to reach out to our customer experience team for assistance.
Accepted Payment Methods:
We accept all major credit/debit cards (American Express, MasterCard, Visa, and Discover)
Please keep in mind that fraud checks may occur. For security purposes, we may verify the address details with a third-party fraud check company. If there is a security concern, we may ask for additional information in order to process the order. This process is done as quickly as possible; however, on occasion, doing so may result in delaying the order.
We currently offer Zip payment plans through The Franklin Mint website and mobile app.
Sales and Promotions:
Throughout the year, we offer special promotions and discounts to our customers. Be sure to sign up for our emails to receive exclusive promotions and offers.
Please be advised that our coupon codes have a limit of one use per customer. If a promo code is not working, please email our Customer Support Department at Support@franklinmint.com.
Apply a Gift Card or Promo Code:
Gift cards and promo codes can be applied on the payment page of checkout. Simply fill your cart with your favorite items and apply your code in the designated field. Your grand total will immediately reflect the discount.
Under the new ownership, all gift cards & store credits issued prior to September 1, 2020, will not be honored on our site.